The Quest Diagnostics Patient survey is actually built by the company to help itself when it comes to identifying various different ways of improving the services it is capable of providing to its customers. There are no bonuses or discount vouchers are given to those who fill out the survey, only the fact that they are assisting the company to improve.
The company holds a great place and space for its customers, especially those who wish to share their recent visit’s feedback with them. The feedback can be either negative or positive. The important part is that you get a chance to get your voice heard and your concerns solved.
So, this company that began its operations in 1967, now has an incentive for those customers who take part in their survey as well. Let’s move on ahead to find additional information about it!
Here is a quick company briefing that you might need to know before you begin your survey:
- Quest Diagnostics offers clinical laboratory services in the US.
- It was founded in 1967 and was the part of the Metropolitan Pathology Laboratory.
- It became a sovereign organization with the name of Quest in 1997.
- It is currently operating in the UK, US, India, Mexico, Puerto Rick, and Brazil.
- Fortune Magazine ranked Quest Diagnostic as the “World’s Most Admired Companies”.
When you will take the Quest Diagnostics Patient survey, you will be sharing your contact information with the company. Upon doing that you will be opening yourself to get further emails and offers from the company.
This can include discount codes, coupons and/or a free test from their lab, it can be anything. The important part here is that you will be helping the company in improving its service. So, let’s go on ahead and find out more about the survey and how you can take it.
Steps to Complete the Quest Diagnostics Patient Customer Satisfaction Survey
The survey will take about 10 minutes to finish and you must also have a working internet connection and device that works. Follow the simple steps to fill out the survey, and these are as follows:
- Visit www.questdiagnosticsfeedback.com to open the reference link to the survey.
- After that, you will be selecting whether you visited the Physician’s office or you went to their Diagnostics Patient Service center.
- Hit the Next Page button and begin rating various statements with their scales about the staff, the services, the recommendations and more.
Make sure your response is honest and spontaneous. Your help will be appreciated!
Troubleshooting and Useful Information
Below are some of the troubleshooting and useful information that will help you in the smooth process of filling the customer satisfaction survey:
- If you are unable to recall the address of the office or patient center you visited, you can find out about this online. Visit the ‘Contact Us’ page where you will see a locator tool. This tool will help you find out the various locations of Quest Diagnostics.
- This survey page can be utilized to make appointments or help you in finding out how you should be prepared for an appointment or examinations at Quest Diagnostics.
- You can visit the official website questdiagnosticsfeedback.com to contact the customer service department for your any query or issues that need to be addressed on an urgent basis.